Refund policy

Return & Refund Policy

We want you to love your order! Because many of our products are made to order specifically for you, we generally do not accept returns or exchanges for reasons such as ordering the wrong size, selecting the wrong color, or changing your mind after your order has been placed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Please include:

  • Your order number

  • A description of the problem

  • Clear photos showing the issue

Once we review the issue, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Sizing

Please review the size chart provided on the product page before placing your order. Because our products are made to order, we cannot offer returns or exchanges when the wrong size is ordered.

If the item you receive does not match the measurements or product specifications provided, please contact us so we can review the issue.

Order Changes and Cancellations

Orders may begin processing shortly after they are placed. Once an order has entered production, we may not be able to change or cancel it.

If you notice an error in your order, please contact us as soon as possible. We will do our best to help, but changes cannot be guaranteed once production has started.

Lost Packages

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us so we can investigate the shipment.

If tracking shows that the package was delivered but you cannot locate it, please check with household members, neighbors, your building's mail area, and the shipping carrier before contacting us.

Returned Packages

Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

Questions?

If you have a problem with your order, please contact us before assuming nothing can be done. We want to make sure legitimate order issues are handled fairly and promptly.